Useful Information
Delivery
All of our clothing is made to order.
Please note that this means delivery takes a little longer, UK approximately 5-7 working days and International 7-10 working days (not inclusive of bank holidays or weekends).
Shipping is via Royal Mail.
We work with a local supplier and aim to have all orders completed
within 5 working days.
Standard UK delivery time
5-7 working days.
International delivery time
7-10 working days.
Delivery within UK
£3.50 Tracked 48 Service
Postage outside of the UK is calculated at check-out and varies from country to country. Please note that orders sent outside the EU may be subject to import duties and tax depending on the country of destination and the value of the order. The recipient is responsible for paying any tax levied.
Returns and Exchanges
If in the unfortunate event your item(s) arrive faulty or damaged, we can offer a replacement or refund.
Please contact us directly at info@caerascollective.com within
14 days.
All returns should be sent to:
Cae Ras Collective
Unit B
Maesgwyn Rd
Wrexham
LL11 2AP
Colours & Print Care
Due to variations in the printing process and
the calibration of individual screens, we cannot guarantee that colours will appear exactly as shown on the website, although every effort is taken to get the best possible results.
Privacy
We are committed to protecting and safeguarding your personal data.
Your privacy is important to us, which is why we are updating our Privacy Policy in order to meet the new European data protection law, known as the General Data Protection Regulation (GDPR) which came into effect on 25th May 2018.
Our Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from caerascollective.com
Personal Information We Collect
When we talk about 'Personal Information' in this Privacy Policy, we are talking both about Order Information and Device Information.
Order Information
When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information, email address, and phone number. We refer to this information as 'Order Information'.
We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, proving and providing you with order confirmations and receipts and providing refunds).
Additionally, we use this Order Information to:
Communicate with you about the progress of your order
Screen our orders for potential risk or fraud
When you visit the website, we also automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device.
Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site.
We refer to this automatically-collected information as 'Device Information'.
We collect Device Information using the following technologies:
- 'Cookies' are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org
- 'Log files' track actions occurring on the Site, and collect data including your IP address, browser type, Internet service
provider, referring/exit pages, and date/time stamps.
- 'Web beacons', 'tags', and 'pixels' are electronic files used to record information about how you browse the Site.
Personal Information
We will never sell your personal data to another company. We do however share your Personal Information with third parties to help us fulfil your order and to communicate to you, as described above.
For example, we use Shopify to power our online store - you can read more about how Shopify uses your Personal Information here.
Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise
protect our rights.
Your Rights
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us.
Data Retention
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.